This webinar was held on May 19, 2021.
Member experience measures from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey play a growing role in the quality rankings of Medicaid and Medicare health plans, with the difference between high and low plan scores often amounting to a few percentage points. During this webinar, Á¿×Ó×ÊÔ´Íø quality expert David Wedemeyer delved into how Medicaid and Medicare plans can improve their CAHPS scores and thereby benefit from incentive payments tied to high quality performance.
Learning Objectives
- Understand the growing role CAHPS measures have in health plan quality rankings and incentive payment models.
- Learn how to develop a comprehensive member experience improvement structure, including a process for identifying and engaging members most likely to be dissatisfied.
- Find out how the use of data analytics can drive a deeper understanding of trends in member experience and help identify real opportunities to improve.
- Discover techniques for obtaining point-of-service feedback that can help address potential member experience issues before they arise
Speaker
David Wedemeyer, BSN, Principal, Los Angeles, CA


