This webinar was held on June 26, 2025.
Non-Emergency Medical Transportation (NEMT) is a vital Medicaid benefit designed to ensure that individuals without access to reliable transportation receive critical healthcare services, especially for those with chronic conditions. This session explored the foundational purpose of NEMT and its role in ensuring members access the care they need, improving care outcomes, and advancing health equity by addressing transportation barriers. We examined how services are currently delivered—ranging from traditional ride scheduling to managed transportation brokers—and discussed the growing role of technology and innovation in streamlining operations, enhancing member experience, and curbing fraud, waste, and abuse. Attendees also gained insight into how the NEMT landscape is evolving in response to Medicaid reforms, value-based care initiatives, and the integration of social determinants of health (SDOH).
Learning Objectives:
- Understand the role of NEMT in expanding healthcare access
- Learn what NEMT is, who it serves, and how it helps reduce access barriers for Medicaid and vulnerable populations
- Explore current delivery models and ways to innovate for better results and lower costs
- Discuss how technology — such as GPS tracking, app-based scheduling, real-time data sharing, and AI— can improve service delivery and reduce fraud, waste, and abuse
- Gain a view into the future trends in the NEMT industry
- Understand how policy shifts, integration with social services, and market trends are shaping the future of NEMT
Featured Speakers:
Sufian Chowdhury, Founder and CEO Kinetik
Peter J. Hicks, Executive Director Non-Emergency Medical Transportation Accreditation Commission
Tammy Mihm, Director of Compliance Oversight NEMT TennCare