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Webinar

Webinar Replay: A Deep Dive into Improving CAHPS Member Experience Measures at Health Plans

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This webinar was held on May 19, 2021.

Member experience measures from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey play a growing role in the quality rankings of Medicaid and Medicare health plans, with the difference between high and low plan scores often amounting to a few percentage points. During this webinar, HMA quality 量子资源 David Wedemeyer delved into how Medicaid and Medicare plans can improve their CAHPS scores and thereby benefit from incentive payments tied to high quality performance.

Learning Objectives

  • Understand the growing role CAHPS measures have in health plan quality rankings and incentive payment models.
  • Learn how to develop a comprehensive member experience improvement structure, including a process for identifying and engaging members most likely to be dissatisfied.
  • Find out how the use of data analytics can drive a deeper understanding of trends in member experience and help identify real opportunities to improve.
  • Discover techniques for obtaining point-of-service feedback that can help address potential member experience issues before they arise

Speaker

David Wedemeyer, BSN, Principal, Los Angeles, CA

Webinar

Webinar Replay: When Behavioral Health Leaders Are Also Behavioral Health Family Caregivers

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This webinar was held on May 13, 2021.

This was the second webinar in the series “Exploring the Landscape of Behavioral Healthcare,” covering the growing impact of behavioral healthcare on clinical outcomes and cost.

Behavioral health professionals who have cared for their own family members have firsthand knowledge of the effects of depression, schizophrenia, and substance use disorder on individuals and families. While the experience informs their work in many positive ways, it can also make them susceptible to strong emotional reactions that may cloud their judgment. During this webinar, HMA clinical psychologist, consultant, and family caregiving 量子资源 Barry Jacobs explored strategies that behavioral health professionals can employ to manage their emotions in professional situations, ensuring the most effective and constructive interactions with family members and treatment teams as well as the best possible outcomes for patients.

Learning Objectives

  • Understand the burgeoning phenomenon of family caregiving in America.
  • Find out how behavioral health professionals are impacted by their own personal family caregiving experiences in both positive and potentially negative ways, including a look at the most recent research on the subject.
  • Learn three effective strategies behavioral health professionals can employ to manage their own emotional reactions to interactions with clients and staff members.

Speaker

Barry Jacobs, Psy.D., Principal, Philadelphia

Webinar

Webinar Replay: Overcoming COVID-19 Vaccine Hesitancy Among Behavioral Health Staff and Patients

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This webinar was held on April 28, 2021.

This is the first webinar in the series “Exploring the Landscape of Behavioral Healthcare,” a series on the growing impact of behavioral healthcare on clinical outcomes and cost.

Behavioral health providers continue to struggle to increase COVID-19 vaccine acceptance among staff and patients, especially in communities of color. During this webinar, HMA behavioral health 量子资源s discussed strategies for increasing vaccine acceptance among behavioral health providers and clients. Speakers also addressed how disparities in COVID-19 infection rates impact behavioral healthcare.

Speakers

Laquisha Grant, MPA, Senior Consultant
Deb Peartree, RN, MS, Senior Consultant

Webinar

Webinar Replay: Continuous Quality – How Medicaid and Medicare Plans Can Stay Ahead of Evolving HEDIS, CAHPS, and Accreditation Requirements

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This webinar was held on April 6, 2021.听

Medicaid and Medicare Advantage plans can avoid the disruptive triannual accreditation fire drill by instituting a process-driven approach to continuous quality improvement, driving member satisfaction, improving health outcomes, and ensuring a smooth accreditation process. During this webinar, HMA 量子资源s provided strategies and best practices for maintaining ongoing quality processes. Speakers also provided an understanding of the growing role that HEDIS and CAHPS measures play in member assignment, plan ratings, and pay-for-performance programs.

Learning Objectives:听

  • Identify key trends in health plan accreditation and how to position your organization for success.
  • Understand the growing importance of HEDIS and CAHPS measures in ensuring member health and long-term plan success.
  • Learn about upcoming changes in key quality metrics along with best practices and processes for hitting new member outcome and satisfaction targets.
  • Find out how to establish an ongoing process for quality reporting and evaluation, ensuring optimal accreditation results.

HMA Speakers

Diana Criss, Principal, Lansing, MI
Margaret Williams, Principal, Los Angeles, CA
David Wedemeyer, Principal, Los Angeles, CA

Webinar

Webinar Replay: CMS鈥� Interoperability Rule 鈥� Magnifying Data and Powering your Analytics

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This webinar was held on March 31, 2021.

During this Health Performance Accelerator by HMA & HealthEC webinar, our panel of 量子资源s summarized the CMS Interoperability and Patient Access Final Rule, walked through what this data will do for your organization, and explored how it could positively impact the economics of healthcare.

Speakers

Laura Zaremba, Principal,听HMA
Managing VP, Private Sector, HealthEC
VP, Public Sector, HealthEC
Webinar

Webinar Replay: How FQHCs Can Deliver Innovative Care Under Existing and Value-based Payment Models

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This webinar was held on March 18, 2021.

Efforts by Federally Qualified Health Centers (FQHCs) to reach underserved communities, address health inequity, and re-engage marginalized individuals are greatly enhanced when payment models are maximized to support innovation in the delivery of care. During this webinar, HMA 量子资源s addressed how FQHCs can enhance payments and boost opportunities to innovate under both the current Prospective Payment System and under emerging alternative, value-based payment models. Speakers also addressed creative strategies for outreach, engagement, care management, and the implementation of alternate clinical care modalities such as group visits and telehealth.

Learning Objectives

  • Understand the strengths and weaknesses of the Prospective Payment System.
  • Learn how to enhance reimbursements for specialized services.
  • Identify opportunities and barriers among alternative payment models.
  • Find out how to succeed in a value-based care environment.

HMA Speakers

Art Jones, MD, Principal, Chicago, IL
Margaret Kirkegaard, MD, MPH, Principal, St. Paul, MN

Webinar

Webinar Replay: Improving COVID-19 Vaccine Confidence in Underserved Populations

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This webinar was held on March 16, 2021.

COVID-19 vaccination has lagged among underserved populations and communities of color in part because of a deeply rooted historical skepticism concerning the safety and efficacy of certain medical treatments and procedures. During this webinar, 量子资源s from HMA, Tufts Health Plan, and ConsejoSano discussed how healthcare providers and public health officials can engage underserved populations and communities of color, build trust through tailored strategies, and raise the level of comfort and confidence among individuals still reticent to receive the COVID-19 vaccine.

Learning Objectives:

  • Understand the drivers of lagging COVID-19 vaccination rates among underserved populations and communities of color.
  • Find out how to build confidence in the safety and efficacy of COVID-19 vaccines using strategies tailored to specific populations and specific healthcare settings.
  • Understand the special challenges and promising strategies for increasing vaccine confidence among individuals with behavioral health issues.
  • Explore a novel high-tech, high-touch multicultural engagement solution for tailoring vaccine confidence strategies to diverse populations.
  • Learn how to tackle underlying health equity challenges that might hinder efforts to improve COVID vaccination rates among underserved populations and communities of color.

Speakers

Margaret Kirkegaard, MD, Principal, HMA
Karen Hill, Senior Consultant, HMA
Deb Peartree, Senior Consultant, HMA
Gary Rosenfield, SVP of Business Development & Strategy, ConsejoSano
Juan Lopera, Corporate Business Diversity Officer, VP of Marketing & RI Medicaid, Tufts Health Plan

 

Webinar

The Future of the Affordable Care Act (ACA): Implications of November鈥檚 Elections and a Supreme Court Decision

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After the November 3 elections, the political landscape will shift as the composition of the next administration, Congress and many state legislatures and governors鈥� offices begins to take shape. If President Trump is reelected, his administration will position to govern for another four years. If former Vice President Joe Biden is elected, his campaign will accelerate transition planning and prepare actions to implement change immediately upon inauguration. At the same time, on November 10, the Supreme Court is scheduled to hear oral arguments regarding the continued validity of the Affordable Care Act.

The presidential, congressional and state elections, and the Supreme Court鈥檚 decision, will drive the future of the ACA and health care coverage in the U.S. While any significant change will take time to implement, uncertainty will require action and planning from all health care stakeholders as they navigate the emerging scenarios and position for future shifts.

During this webinar, HMA and Dentons will discuss the specific pathways that change could take. Specifically:

  • What impact could the Supreme Court鈥檚 decision have on the ACA, and what is the expected timing of this decision?
  • What impact could the November election results have on the Supreme Court鈥檚 decision?
  • What immediate actions should stakeholders expect for Marketplace and Medicaid coverage as a result of the November elections?
  • If Democrats gain control of the White House and Congress, how will Democrats implement campaign pledges, for example to create a public option and expand Medicare to those ages 60 to 65?
  • How will the future direction of the ACA impact other health care coverage?
  • How would Medicare be affected by the ACA decision and the results of the November elections?
  • How should specific health care stakeholder groups (e.g., consumers and patients, health plans, delivery systems, states) respond and prepare for changes?

Speakers

Jonathan (Jon) Blum, MPP, Vice President, Federal Policy and Managing Director, Medicare, HMA

Bruce Merlin Fried, Partner, Dentons’ Health Care Practice

Charles Luband,听Partner, Dentons’ Health Care Practice

Kathleen Nolan, Regional Vice President, HMA

Webinar

Webinar Replay: Medicare, Medicaid and the ACA鈥檚 Evolution After the 2020 Presidential Election

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This webinar was held on September 30, 2020.听

The upcoming federal elections portend tremendous change for federal health care programs, in particular Medicare, Medicaid and the Affordable Care Act. If there is a change in administration and Congressional control, stakeholders should expect rapid implementation of new policy agendas and regulatory frameworks. New presidents generally pursue aggressive policy and regulatory agendas to fulfill campaign promises and quickly secure their policy objectives. Second-term presidents seek to solidify and extend their policy legacies. Health care stakeholders should begin to prepare for potential changes now to ensure that their organizations are best positioned for 2021 and beyond.

Through a new collaboration between 量子资源 (HMA) and Dentons global law firm, a former presidential candidate and governor, presidential transition team veterans, former federal government administrators, and health policy 量子资源s outlined the different health care platforms of the Biden and Trump campaigns. The webinar explored:

  • The major differences in policy positions and how a Trump or Biden Administration will administer the Medicare, Medicaid and Affordable Care Act (ACA) programs.
  • How the current COVID-19 pandemic, economic downturn, and a potential Supreme Court decision will shape these agendas.
  • The process for presidential transitions and how new governing and regulatory agendas are established.

During this webinar, the first in a series hosted by HMA and Dentons, presenters discussed the implications of the upcoming elections and their potential impact on federal health program policies and regulatory agendas.

Speakers

Governor Howard Dean (VT), Former Presidential Candidate & Senior Advisor, Dentons鈥� Public Policy and Regulation Practice

Kathleen Nolan, Regional Vice President, HMA

Jonathan Blum, Vice President, Federal Policy & Managing Director, Medicare, HMA

Bruce Fried, Partner, Dentons鈥� Health Care Practice

Webinar

Webinar Replay – Health Performance Accelerator Webinar Series: Strategies to Integrate Health and Human Services Systems

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This webinar was held on September 22, 2020.听

State and local governments face a common set of challenges to implementing well-coordinated, fully-integrated health and human services (HHS) programs. From multiple information systems that cannot exchange data to overlapping funding streams and workflows, fragmented and siloed HHS systems create inefficiencies which jeopardize the health and wellbeing of the populations which they seek to serve. During this webinar, 量子资源s from HMA and HealthEC shared recommendations that states and localities can adopt to achieve greater coordination of HHS programs.

Learning Objectives:

  • Learn about practices being employed across the country to improve coordination of health and human services, including the critical role of improved information management and systems in enabling service coordination.
  • Learn how HMA can support state and local government agencies on HHS coordination/ integration initiatives.
  • Find out how IT solutions such as HealthEC鈥檚 can dramatically improve processes such as data aggregation, synthesis, transformation and validation that enable HHS agencies to have greater visibility into the needs of individual residents and tailor interventions that more effectively address those needs.

Speakers

Laura Zaremba, MA, Principal, HMA
Sita Kapoor, HealthEC, Chief Information Officer

Webinar

Webinar Replay: Expert Guidance and Support for Effective and Equitable COVID-19 Vaccination

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This webinar was held on September 18, 2020.听

As the COVID-19 pandemic continues to sweep across the country and new 鈥渉otspots鈥� emerge daily, multiple research labs are working at an extraordinary pace to develop a viable vaccine. However, prior to the release of a vaccine, or more likely multiple vaccines, the public health and health care delivery systems must be ready. We need protocols for vaccine storage and handling for different vaccine types, as well as measured plans for rapid and efficient vaccine distribution and administration. Myriad factors must be considered to ensure safe and effective transport, storage, management, distribution, and tracking of millions of vaccine doses. Many states, cities, counties, and local communities are struggling to keep up with current public health needs, including contact tracing, preparation for a seasonal flu campaign and ensuring that school-aged children do not fall behind on important immunizations.

In this webinar, HMA 量子资源s presented practical guidelines and tools to help public health professionals, health plans, community organizations, and others plan for effectively distributing and managing COVID-19 vaccine(s) in their jurisdictions. Presenters also touched on issues ranging from physical infrastructure needs for vaccine storage and distribution to meeting tracking requirements, and the importance of using an equity lens across all aspects of vaccine campaign planning.

Learning Objectives:

  • Gain a comprehensive understanding of what is needed to prepare for managing a COVID-19 vaccine from acquisition to distribution.
  • Explore tools designed to help identify the number of vaccinators needed and the costs to meet desired coverage levels.
  • Learn practical insights for planning and preparing for a mass vaccination event on a local level
  • Understand how to ensure an equity lens is used when determining priority populations for distribution
  • Identify the roles of various stakeholders participating in vaccine delivery

HMA Speakers

Michelle Parra, PhD, Principal, Los Angeles, and former director of the Vaccine Preventable Disease Control Program for the Los Angeles County Department of Public Health

Greg Vachon, MD, MPH, Principal, Chicago, Board Certified in Internal Medicine with 量子资源ise in digital health solutions and information technology for integration and population health management

Margaret Kirkegaard, MD, MPH, Principal, Chicago, Board Certified in Family Medicine with 量子资源ise in practice transformation and population-based health care delivery for vulnerable and underserved groups.

Webinar

Webinar Replay – Health Performance Accelerator Webinar Series: Making the Most Out of Opioid Use Disorder Funding

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This webinar was held on September 17, 2020.

With access to billions of dollars in federal funding aimed at battling the opioid epidemic, state and local governments are working with health plans and providers to build the most efficient and effective programs to help individuals struggling with opioid use disorder (OUD). During this webinar, 量子资源s from HMA and HealthEC touched on best practices for the design, implementation, and evaluation of OUD prevention and treatment programs that help maximize the return on investment on OUD program funds.

Learning Objectives:

  • Learn about practices being employed across the country to design, implement, evaluate and continuously improve OUD prevention and treatment programs.
  • Learn how HMA can work with state and local government agencies, health plans and providers on OUD prevention and treatment programmatic initiatives.
  • Find out how IT solutions such as HealthEC鈥檚 can dramatically improve processes such as data aggregation, synthesis, transformation, validation and comparative analysis in support of program design, ongoing evaluation and continuous improvement efforts.

Speakers

Jim McEvoy, MA, Principal, HMA

Jenifer Leaf Jaeger, MD, MPH, MS, Health EC, Senior Medical Director

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